Privacy Policy

At Aqua Farm, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our application or website.

1. Information We Collect

We may collect the following information:

• Name
• Email address
• Phone number
• Payment details (processed securely by third-party payment providers)
• Device information (device model, operating system, IP address)
• App usage and activity data

2. How We Use Your Information

We use your information to:

• Create and manage your account
• Process deposits, withdrawals, and other transactions
• Provide customer support
• Improve our services and user experience
• Send important notifications and updates
• Prevent fraud and ensure platform security

3. Data Security

We use appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

4. Sharing of Information

We do not sell your personal information. We may share your data only:

• With trusted service providers who help operate our platform
• When required by law or legal authorities
• To protect the rights, safety, and security of Aqua Farm and its users

5. Cookies and Analytics

Our platform may use cookies and similar technologies to improve functionality, remember user preferences, and analyze platform performance.

6. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent where applicable

7. Children's Privacy

Our services are not intended for children under the minimum age required by applicable law. We do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

9. Contact Us

Refund Policy

Thank you for using Aqua Farm. Please read our Refund Policy carefully before making any purchase or payment.

1. General Policy

All purchases made on Aqua Farm are considered final. Once a payment has been successfully processed and credited to your account, it is generally non-refundable.

2. Eligible Refunds

A refund may be considered only in the following situations:

• A payment was deducted but was not credited to your Aqua Farm account.
• You were charged multiple times for the same transaction due to a technical error.
• A verified system error caused an incorrect transaction.

All refund requests are subject to review and approval by the Aqua Farm support team.

3. Non-Refundable Transactions

Refunds will not be provided for:

• Purchased plans or subscriptions that have already been activated.
• User mistakes, including entering incorrect payment details or selecting the wrong plan.
• Changes of mind after a successful purchase.
• Losses resulting from user actions or failure to follow platform instructions.

4. Refund Request Process

To request a refund, contact Aqua Farm customer support with:

• Your registered account details
• Transaction ID or UTR number
• Payment receipt or screenshot
• A brief explanation of the issue

5. Refund Processing

If a refund is approved, it will be processed to the original payment method within 7–14 business days, depending on the payment provider or bank.

6. Policy Updates

Aqua Farm reserves the right to modify this Refund Policy at any time. Any updates will be published within the application or on the official website.